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Terms & Conditions

GENERAL

This website is owned by Kiki Tang London and our principle activity is designing and making fine jewellery.

These terms do not supersede statutory rights under the Sale of Goods Acts but are designed to clarify the principles and procedures by which we operate. These terms and conditions constitute an agreement between you (‘the buyer’) and Kiki Tang London (‘us’ or ‘we’). By using this website and making purchases from Kiki Tang you agree to these terms and conditions. Kiki Tang London may change these terms at any time, please review these terms and conditions regularly to make sure you are aware of any changes made. If you do not agree to all the following terms you should not use this site. These terms and conditions are governed by the laws of England and you agree to submit to the exclusive jurisdiction of the courts of the United Kingdom.

If you have a concern or queries relating to these terms and conditions you can e-mail Kiki Tang London using the form on the contact page of this website.

 

ORDERS AND DELIVERIES

All our jewellery is Design and made in house and we make every effort in presenting the products on our website as accurately as possible. However, the images you see will depend on your monitor’s display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual product.

Stock items will normally be dispatched within 3 to 5 working days of acceptance of an order, which will be confirmed via email. We will send you another email with the unique tracking number once the item has been dispatched.

‘Made to Order’ items will normally be dispatched within 4 to 6 weeks of acceptance of an order. We will send you a confirmation email with the unique tracking number once the item has been dispatched.

Items for delivery within the UK will normally be sent using Post Office “Special Delivery” services and the cost of this will be added to your shopping bag at the time of ordering.

Orders to destinations within the EU and other World destinations will normally be sent using “Royal Mail Signed For” or “Royal Mail Air sure” (depending on local mail restrictions) and the cost of this will be added to your shopping bag at the time of ordering.

Other courier services can be used on request. You may contact Kiki Tang London for a quotation of an alternative service.

We recommend placing your orders early at particularly busy times, (such as Christmas) to make allowances for delivery delays. Kiki Tang London will not be liable for any delays in the delivery date.

All deliveries require a signature so please supply us with an address at which a parcel can be signed for. Within the UK, if you miss a delivery it should be taken to your nearest Royal Mail sorting office where you can arrange redelivery or to collect it.

Risk of Kiki Tang London products shall pass to the buyer upon delivery of the products, or where the buyer fails to take delivery at the agreed time, at the time of the delivery was attempted.

Title of the Kiki Tang London products shall not pass to the buyer until payment of the price has been made in full.

 

ACCEPTANCE OF ORDER

Kiki Tang London ’s products are subject to availability. Some are held in stock and some are made to order. This will be as indicated in the shop section of the website.

Once your order has been placed and payment cleared, you will receive an email acknowledging the details of your order and estimated delivery date. We reserve the right not to accept your order, if for example: the item is out of stock and we are unable to make it within a reasonable time; shipping restrictions apply to a particular item; payment has been declined; or for any other reason at our sole discretion.

If a product is out of stock we will treat your order as a ‘made to order’ purchase and will inform you of the expected delivery date. If the delivery time is not suitable, you may cancel your order by email within 5 days of us sending you the estimated delivery date. In these circumstances, we will make a full refund to your credit card within thirty days.

Our acceptance of your order brings into existence a legally binding contract between us. Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts and therefore are the only people entitled to transact through this site. Any other individuals who are unable to perform legally binding contracts are prohibited from ordering goods using this site.

 

PRICE AND PAYMENT

The price of Kiki Tang London products shall be as stipulated on the website. All of our prices are in GBP and are inclusive of VAT. You will be billed in GBP and if you purchase from outside the UK, currency fluctuations and credit card charges may make a difference to the amount billed on your credit card. Kiki Tang London will not be liable for any variances in price due to exchange fluctuations. If you purchase from outside EU, the VAT charges are not applicable so please contact us before placing your order

The total purchase price, including delivery charges, will be displayed in your shopping bag prior to confirming the order. For overseas deliveries, you – as the buyer – are responsible for any other taxes or duties (such as import duties) payable on Kiki Tang London products. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Kiki Tang London constantly checks to ensure that all prices shown on the site are accurate. We cannot however guarantee that no errors have occurred. Should an error in the price of a product occur we will give the client the option of re-confirming the purchase of the product at the correct price or cancelling the order. If Kiki Tang London is unable to contact the client, the order will be considered cancelled.

Kiki Tang London reserves the right to change the price of products offered on the website at any time and without prior notice.

 

Kiki Tang London uses World Pay to process payments, which accepts most credit and debit cards. Payments are processed at the time of ordering, however we only process orders that have been screened and accepted by WorldPay for details of countries and cards accepted by World Pay, visit www.worldpay.com

World Pay is a secure online payment gateway that encrypts your card details in a secure host environment. We do not hold your payment card details on our website or on our database and assume no responsibility for the provision of this service or for any financial loss incurred using the World Pay payment service.

All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the card issuer does not authorize payment, we cannot process the order.

If your order is flagged by a ‘warning’ or ‘caution’ from World Pay, we will contact you for further information required. Without this further information being given within 3 working days, we will cancel your order and you will be refunded by World Pay.

When giving address details please note that there is a difference between the delivery address and invoice address areas of the order form. Your billing address is where your credit/debit card is registered to.

If you would prefer to make a payment via a bank transfer, please get in touch for arrangements to be made. Orders will only be dispatched when your payment has cleared and been received. Please note that this can take up to 5 working days.

OUR RETURNS POLICY AND CANCELLATION OF YOUR ORDER

We understand that you may sometimes want to return items that you are not happy with. Should you wish to return an item please contact us immediately at: hello@kikitanglondon.com call us on +44(0) 7448768106 We are able to accept returns within 14 days of delivery, as long as the item is strictly unworn, in perfect condition, and is returned with its original packaging. Please note however that products ‘made to order’ cannot be returned under any circumstances.

You must return the Kiki Tang London product to us at your own cost.

If you return the item in good condition within 14 days of delivery, then you will receive a full refund less delivery charges. You remain fully responsible for Kiki Tang London products until they are received at our premises. Returned items must be sent by recorded delivery as no responsibility can be taken for lost goods in transit. Where returned products are found to be damaged due to the buyer’s fault, the buyer will be liable for the cost of remedying such damage.

The buyer shall inspect the products immediately on receipt and shall notify Kiki Tang by e-mail within 7 days if the products are damaged or do not comply with any of the Agreement. If the buyer fails to do so, the buyer will be deemed to have accepted the products.

Where a claim of defect or damage is made, the products shall be returned by the buyer to Kiki Tang London within 14 days of delivery. In the unfortunate event that your product is in fact faulty, Kiki Tang will pay for your return postage. Kiki Tang will either give you a full refund including delivery charges or provide a replacement product including delivery charges.

Returned items must be clearly marked with the order confirmation number in order to obtain a refund or replacement.

If your item is to be exchanged it will be sent within 5 working days of receiving your return, subject to availability.

 

CONFIDENTIALITY

You acknowledge and agree to be bound by the terms of our privacy policy.

 

INTELLECTUAL PROPERTY

You acknowledge and agree that all copyright, trademarks, designs, all brand names, title of pieces, title of collections, and other intellectual property and material rights, relating to Kiki Tang London products are owned by us.
All intellectual property rights associated with items created under the ‘made to order’ or ‘commission’ options are and will remain the property of Kiki Tang London. Any utilisation, reproduction, even partial of the designs, models, brand names, and title of collections or pieces is totally prohibited.

Any reproduction or redistribution of the above is prohibited and may result in civil and criminal penalties. Violators will be prosecuted fully permissible under applicable law. Without limiting the foregoing, copying and use of the above listed materials to any other server, location, support for publication, or reproduction.

 

 

WARRANTY

We warrant that Kiki Tang London products will be made with care and skill and with the intention of meeting our specifications for them. So every pieces of Kiki Tang London Jewellery is guaranteed for 12 Months from the date of purchase subject to normal conditions of ‘wear and tear’.

 

 LIABILITY

Except as may be implied by law where the buyer is dealing as a consumer, in the event of any breach of these Terms and Conditions by Kiki Tang London the remedies of the buyer shall be limited to damages which shall in no circumstances exceed the price of the Kiki Tang London products and Kiki Tang London shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatsoever.

Nothing in this Agreement shall exclude or limit the liability of Kiki Tang London for death or personal injury resulting from our negligence or that of Kiki Tang London agents or employees.

 

RIGHTS OF KIKI TANG LONDON

We reserve the right to periodically update prices on the website, which cannot be guaranteed for any period. Kiki Tang London will make every effort to ensure prices are correct at the point at which the buyer places an order.

Kiki Tang London reserves the right to withdraw any products from the website at any time.

Kiki Tang London will not be liable to anyone for withdrawing any products from the website or for refusing to process an order.

 

WAIVER

No waiver by Kiki Tang London (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.

 

FORCE MAJEURE

 Kiki Tang London shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from the events or circumstances outside of its reasonable control, including but not limited to, acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant machinery or shortage or unavailability of raw materials from a natural source of supply, and Kiki Tang London shall be entitled to a reasonable extension of its obligations.

 

SEVERANCE

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.

 

THIRD PARTIES

We may include links to other websites that we think may be of interest, for example our stockists. We have not checked all the linked websites and do not take any responsibility for their content or their actions.

 

CHANGES TO TERMS AND CONDITIONS

Kiki Tang London shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the buyer upon making the purchase.

 

NOTICES

Any notice to be given under this agreement shall be in writing and sent to our email address (hello@kikitanglondon.com). All notices from us to you will sent to the email address you provided.

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